To Our Valued Customers,
These are very unprecedented times and we are very concerned about the health and safety of both our staff members and the community at large. With news of the City of Burlington declaring a state of emergency, Mirage Pools has made the difficult decision to temporarily close our retail facility. We feel torn about what is the exact right course of action, as a seasonal business it is imperative that we are ready and able to operate for the upcoming pool season. Ultimately everyone’s safety is more important then-current business opportunities. We will be making the decision on a week-to-week basis when it is the right time to re-open to the general public as new information becomes available to all of us.
Our seasonal business typically starts to ramp up between now and mid-April. Our primary hope is that over the next few weeks the safety and well being of the community is in a more stable circumstance for the continuation of full retail and field operations.
During this time, we will continue to take bookings and requests through our website www.mpools.ca. In our reduced capacity we will be taking phone calls and messages to the best of our ability. We will be proactively calling customers with scheduled services that will be affected. Please be patient and understanding as we attempt to facilitate our customer’s needs.
We are proud to be a part of this community and wish all of you and your families the best during these uncertain times